UX/UI Designer
SeniorApp
SeniorApp is a Polish mobile application designed to support seniors, disabled individuals, and their families by connecting them with caregivers and various service providers.
Description
SeniorApp is a Polish mobile application designed to support elderly individuals in their daily lives by connecting them with local caregivers, family members, and service providers. The app offers features such as scheduling assistance, medication reminders, and easy access to healthcare services. It also allows for communication between seniors and their loved ones, ensuring their safety and well-being. SeniorApp aims to enhance the quality of life for seniors by providing a user-friendly interface and a reliable network of support, fostering independence and peace of mind for both users and their families.
Target Market
The target of the SeniorApp is primarily elderly individuals who may need assistance in their daily lives, as well as their families and caregivers. The app is designed to support seniors in maintaining their independence while providing them with access to necessary services, such as healthcare, personal care, and daily task assistance. Additionally, it targets caregivers and family members who want to ensure the safety and well-being of their elderly loved ones, offering them a tool to coordinate care, monitor activities, and stay connected. The app also serves service providers who offer care and support services to seniors, helping them connect with those in need.
Design Process
I followed the five-step design process to create a user-friendly experience. I started by empathizing with users, conducting interviews and research to deeply understand their needs and pain points. Next, I defined the core problems and user goals, narrowing down the focus for the design solution. In the ideation phase, I brainstormed and sketched out multiple ideas, exploring creative ways to address user needs. I then developed prototypes to bring these ideas to life, creating interactive models for user feedback. Finally, I conducted tests with real users, gathering insights to refine and improve the design. This iterative process allowed me to create a solution that truly resonated with the target audience.
User Research
The company conducted over 35 interviews with users and collected real informationfrom them in order to improve the application. Various types of researches were carried out, including focus studies on target groups. Appriopriate questions were prepared in worksheets, where the respondents gave us answers.
Persona
We created 2 personas who are a fictional representation of our target users, created based on research and data to represent the needs, behaviors, goals, and pain points of a specific group. Those personas help us designers and marketers understand their audience better, allowing them to create products, services, and experiences that effectively meet the needs of real users. By focusing on these detailed profiles, teams can ensure that their solutions are user-centered and relevant to the people they aim to serve.
Empathy Map
An empathy map is a collaborative team’s tool that can be used to gain a deeper insights into our/their customers. We interviewed 25-30 people including seniors and young people to understand better user’s challenges.
First scratches
After brainstorm and many hours regarding the first screens, we managed to create the first outlines of application for mobile devices. Due to the enormity of ideas and as it happens with the first projcets, everything was drawn on sheets of paper.
I want to help: this option will be for people who are willing to help the elderly and disabled people who need help.
I am looking for help: this option will be for people in need who are looking for someone to help them perform a given service.
Information Architecture
Our team organized and structured content in a way that is intuitive and easy for users to navigate, ensuring they can find the information they need quickly and efficiently within our application.
User flow
User flow in SeniorApp maps out the step-by-step journey users take to complete tasks, such as scheduling assistance or accessing healthcare services, ensuring a seamless and intuitive experience from start to finish.
The final product
The app offers features like scheduling assistance, medication reminders, and access to healthcare services, aiming to enhance the independence and well-being of seniors. It serves as a comprehensive tool to help elderly users manage daily tasks and stay connected with their loved ones, making life easier and safer for both seniors and those who care for them.
Simple design
The entire app is mainly designed for Seniors. Due to the fact that Seniors are quite a specific group of recipients, the whole thing must be very simple and clear to them in every aspect. The entire interface is designed to ensure that Seniors can use our application without any problems.
Services list
Out of concern for Seniors, more than 35 services have been designed and provided by Caregivers. The buttons have been designed in a fairly simple way so that Seniors can easily and quickly order the service in our application. The buttons consist of an icon and the name of the service they need.
Easy payments
The application includes an easy and quick way to use virtual wallet. The amount available in the wallet is immediately displayed on the screen. Access to the most important functions is immediately available on the screen marked with different colours and signed. At the very bottom, we can find the entire history of our payments.
Quick order
The screen with the final service ordered by the Senior is designed in an easy and clear way. The most important details are bold and the whole screen contains contrast so that Seniors can easily read the details of the final order straight away with no problem.
